“Empathy can be a poor moral guide…empathy often helps us do what’s right, but it also somtimes motivates us to do what’s wrong” (p. 109).

The authors highlighted a few studies that showcased how, despite best intent of individuals, the decisions they entered into to help others were of clouded judgement. In some cases, the outcomes may have helped the one most in need, while negatively affecting larger groups of people.

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Is Empathy Bad or Good for Leaders?